Product Returns

Please note - this policy is for product purchases/returns only, this is not applicable for treatment bookings. Please refer to our Bookings & Cancellation Policy for treatment/appointment cancellations.

It is important to us that you are happy with your order. If you would like to discuss your order or arrange a refund/return, please contact us.

You can submit a form, send an instant message or email us at info@creativelashandbeauty.co.uk

If you have changed your mind and no longer require the item(s) ordered, please contact us prior to your order been shipped and we will cancel your order and provide a full refund with no fee.

If your order has already shipped or been delivered, please contact us within 7 days of receiving your order to arrange returning your item.

Please note, you will be responsible for paying the original and return postage charges where applicable.